Frequently Asked Questions

One of our representatives handles these questions daily, so we hope you also find them helpful

1. Do you store my processed files?

No. we do not keep any copies of your processed files. For your privacy and security, all files are automatically deleted from our servers shortly after processing. It ensures that your data remains private and protected.

2. Is it safe to use your service for company files?

Yes. it is safe to use our service for company files. We implement advanced encryption methods to protect your data during upload and download. Your files remain confidential and secure, with no unauthorized access.

3. What are the system requirements for using your tools?

Our tools are designed to be versatile and accessible. They work on any device with an internet connection and a web browser, including smartphones, tablets, laptops, and desktop computers. No special software or hardware installations are necessary.

4. What file formats do you support?

We support a wide range of file formats including Word, Excel, PowerPoint, JPEG, PNG, and more for conversion to and from PDF.

5. How do I upload my files?

Uploading files is simple. Click on the upload button on our website and select the files from your device. Alternatively, you can drag and drop the files directly into the upload area on the webpage, and the upload will start automatically.

6. Can I convert scanned PDFs to editable documents?

Yes, you can convert scanned PDFs to editable documents. Our OCR (Optical Character Recognition) tool can recognize text within scanned documents, allowing you to edit the text just like any other document. This feature is handy for digitizing printed documents.

7. Why is my file conversion taking a long time?

The time it takes to convert your file can depend on several factors. Larger files and files with complex formatting may take longer to process. Additionally, high server traffic during peak times can slow down the conversion. We appreciate your patience and recommend trying again during off-peak hours if you experience delays.

8. Can I work with files stored in the cloud?

Yes, you can efficiently work with files stored in the cloud. Our tools support the integration of popular cloud storage services such as Google Drive and Dropbox. You can upload files directly from these services and save the converted files back to the cloud for convenient access from any device.

9. Do I need to create an account to use ChampX PDF?

No, you do not need to create an account to use ChampX PDF. Our tools are accessible without any sign-up requirement.

10. Is it also free to convert the files?

Yes, converting files with ChampX PDF is completely free. Enjoy our services without any cost.

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